PRIVACY POLICY

How we handle information
on this website.

This is the privacy policy of Cyberate Technologies Pty Ltd (ABN 50 641 580 314) for the public website cyberate.com.au and the additional domain cyberate.tech. It is the version in force from 13 October 2026.

It covers the website and the contact form only. When a system or agent is deployed into a customer's operation, a written data-boundary agreement applies instead. See Trust & data.

Trust & data · Contact us about privacy

Who is responsible.

Cyberate Technologies Pty Ltd is the organisation that collects and holds personal information through this website. We are an Adelaide-based company.

What we collect.

This website has no accounts and no passwords. We only collect what you send us, what the form needs in order to reach us, how you reached us (sent with the form), analytics through Cloudflare, Google Analytics and Umami, and ordinary server logs.

Do not send health information, government identifiers or other sensitive information through the public form. Email info@cyberate.com.au first if you need a different channel.

• Contact form: Name, email address and a description of the project or workflow. All three fields are required to send the form.
• Page context: The URL of the page you submitted from, so we know which offer you were reading.
• How you reached us: With the form we also send the page you first arrived on during that visit, the address (URL) of the page that referred you there, any campaign tags in that link (utm_source, utm_medium, utm_campaign) and up to ten pages you viewed on this site in the same visit. This tells us which pages and channels lead to enquiries. It is held in your browser for that visit only and reaches us only if you send the form.
• Anti-spam field: The form includes a hidden field used only to reject automated submissions. We do not use it for any other purpose.
• Server logs: IP address, browser type, requested path and time, kept so we can run the site and diagnose faults.
• Email and phone later: If we reply and you continue the conversation, we also hold that correspondence.

How we use it.

We collect website personal information for the reasonably expected purpose of running this site and answering the people who write to us.

• Reply to you: To understand the enquiry and respond by email or phone.
• See what leads to enquiries: To learn which pages and channels bring enquiries, from the analytics totals and from how each enquiry reached us. We use it to decide what to write and where to share it, not to build profiles of people.
• Keep the site working: Logs are used to detect faults, abuse and outages.
• Business records: If a conversation becomes a proposal or a contract, we keep the correspondence that led to it.
• What we do not do: We do not use website enquiry details for research, marketing lists, profiling or model training unless you have agreed in writing.

Who receives it.

Form messages are processed through a contact service at api.dddi.com.au so Cyberate staff can read and reply. We do not sell contact-form details.

We do not send website form submissions to a third country as part of the ordinary enquiry path. Analytics data is handled by the Cloudflare, Google and Umami services (see their entries on this page) and may be processed outside Australia; Cloudflare states that it may be processed in a different country or region from where it originated. Cyberate also lists an Auckland office for communications. A person there only sees a submission if they are assigned to reply to it.

• Cyberate staff: People at Cyberate who handle incoming enquiries.
• Contact service provider: Provides the receiving system at api.dddi.com.au, a third-party contact service used to deliver enquiries to Cyberate.
• Cloudflare: Provides Cloudflare Web Analytics, which counts page views and measures page performance for us in aggregate. It receives the technical request data needed to do that under Cloudflare's own terms. Cloudflare is a United States company operating a global network; it states that the analytics service discards the IP address at the nearest Cloudflare data centre and does not store it in its core databases or logs.
• Google Analytics: Counts visits, pages viewed and enquiries sent for us. Google receives the technical request data needed to do that, including your IP address, under Google's own terms. The tag on this site has Google signals and ad personalisation switched off. Google is a United States company.
• Umami: Counts visits and pages viewed for us through an Umami analytics service at stats.dddigroup.com. For each page view the script sends the page address and title, the referring page, screen size, browser language and site hostname. As with any web request, the service also receives your IP address and browser details.
• Professional advisers: If a matter requires a lawyer, accountant or similar adviser, we share only what that person needs.
• The law: We disclose information if Australian law requires it.
• Google Maps on /contact: The contact page embeds a Google Map of our Adelaide office. Google may collect technical data from that embed under Google's own terms. You can skip the map and still use the form.

Trust & data

Cookies and analytics.

This website does not set advertising cookies and does not run Meta Pixel, Google Ads or a similar advertising tag. It uses Cloudflare Web Analytics, Google Analytics and Umami to count visits, pages viewed and enquiries sent, and to measure page performance.

• No marketing cookies: We do not drop cookies to advertise to you on other sites.
• No account cookies: There is nothing to stay logged in to.
• Cloudflare Web Analytics: Cloudflare Web Analytics reports visits, pages, referring sites, country, browser, operating system, device type and page performance as totals. Cloudflare states that its analytics beacon does not store any data in the browser or access storage data such as cookies, localStorage, sessionStorage or IndexedDB.
• Google Analytics cookies: Google Analytics sets two cookies for this site: _ga, which tells one browser apart from another, and _ga_ followed by an ID, which keeps track of the current visit. Google sets both to expire after two years. Blocking or clearing cookies in your browser stops or removes them, and Google offers a browser add-on that opts out of Google Analytics on every site.
• Umami: The Umami script on this site sets no cookies. It only checks your browser for a setting that turns it off, and it stores nothing there.
• Browser storage: This site keeps a record of the pages you viewed in the current visit (see How you reached us), and after you send the form, a flag so the confirmation page can show. The visit record reaches us only if you send the form; the flag never leaves your device. Both end when you close the tab.
• Embedded map: The Google Map on the contact page is the only third-party embed, and it may set its own cookies. Stay off /contact if you do not want that embed to load.

How long we keep it.

We keep an enquiry long enough to reply and to continue a conversation you have started. If nothing further happens, we treat it as closed correspondence.

• Active enquiries: Held while we are corresponding with you.
• Closed enquiries: Removed from active use when you ask us to delete them, or when they are no longer needed to manage the conversation.
• Legal hold: We keep a record if Australian law, a contract or a dispute requires it.
• Server logs: Rotated in the ordinary course of hosting. They are not used as a contact list.
• Google Analytics data: Google Analytics keeps visit-level data for the retention period set on our property, at most 14 months. Aggregate reports built from that data are not deleted when it expires.

How we protect it.

We take reasonable steps to protect website personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

• Transit: The public site is served over HTTPS.
• Access: Enquiry messages are readable by staff who handle incoming work, not by the whole company by default.
• What we do not claim: We do not publish an ISO, SOC or named cloud-region mark for this website. Customer-system hosting is agreed per engagement.

Trust & data

Your rights.

You can ask to see, correct or delete the personal information you sent us through this website. Email info@cyberate.com.au. We will respond within a reasonable time.

This website is not directed at children under 15. Do not use the form on behalf of a child unless you are that child's parent or guardian.

• Access: Ask us for a copy of the enquiry details we hold about you.
• Correction: Ask us to fix information that is wrong or out of date.
• Deletion: Ask us to delete an enquiry. We will remove it from active use unless we must keep a business record.
• Complaint to us: Write to the same address if you are not satisfied with how we handled your information.
• Complaint to the OAIC: You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Website analytics and session recording.

To understand how visitors use this site and to help us improve it, we use a privacy-focused, self-hosted analytics setup. Alongside standard analytics (such as pages viewed, approximate region, and device and browser type), we may also capture anonymised session replays and heatmaps of on-page interactions such as mouse movement, clicks and scrolling.

Our analytics is configured to mask form inputs — such as names, email addresses, phone numbers and passwords — so that they are not captured in these recordings. This information is stored on our own infrastructure, is used only to help us analyse and improve the site, is not sold, and is not used for third-party advertising. We keep it only for as long as we consider necessary for these purposes.

You can opt out by enabling "Do Not Track" in your browser, or by contacting us.

Changes to this policy.

If we change how the website collects or uses personal information, we will update this page and the date at the top. The published page is the current version.

Last updated 3 November 2026.

Privacy contact.

Cyberate Technologies Pty Ltd, L2/135 Fullarton Rd, Rose Park, SA 5067, Australia. Email info@cyberate.com.au. Phone +61 8 7110 0111.

Talk to us